I’m wondering how I go about registering an official complaint about a psychologist in Nova Scotia? My son was diagnosed with autism and an intellectual disability by his psychologist, but that was 2 years ago via a brief letter. We have not received her final report, even though she has done two separate evaluations on him. I’ve reached out to her office multiple times to request the final report, but her administrative assistant tells me it’s still not complete and she will look into it. I’d like to think that 2 years is enough time to complete a report, especially since our insurance has paid all fees for it.

Any help you can provide would be appreciated. I have checked and she is a registered psychologist with Nova Scotia. I really don’t want to go down this road, but I don’t know what other option I have. We’ve missed 2 entire school years without this report, and we were hoping this would have given us some guidance on how best to help our son in school. I’m very reluctant to have him assessed again, he was very stressed and upset when we put him through it the first time.

We have provided this suggestion in other cases like this, as contacts about late assessments are not uncommon. I was just picking up on your offer you could make arrangements with her to speak with someone. I think that in this case I would just have you speak with her if she called / or email her and provide her the option to contact the psychologist/owner directly (if it’s a private practice) but would not have much else to offer her. No problem for you to proactively offer this information at all though.

Thank you for the suggestion, would it be beneficial to her to let the owner know she has informed NSRP of situation and NSRP suggested she write?Not sure if there is much else we could say to her given she has reached out to the psychologist’s office multiple times. However, if she comes back and requests to speak to someone, I would instead say that she could consider writing to the psychologist or owner of the practice directly (versus reception) to request the report. However, this would only be an option of course. She can certainly submit a complaint.

In response to your email, I have attached the complaint form as well as a brochure about the process.

However, if you would like to speak to someone at our office prior to making a complaint please let me know and I can arrange this for you.