I understand you were looking for someone to call you. Since what you are questioning is a policy set by the NSRP and staff cannot exercise discretion since the policy is clear. So speaking to a staff person would not lead to a different outcome.
However, any registrant who wishes to dispute a NSRP policy is welcome to ask staff to take his/her concerns to the NSRP, since policies are set by the NSRP not staff. This is not to suggest that there will be a different result, necessarily, but we would guarantee that it could be taken to the NSRP for consideration. We can verbally take forward your request along with the details or you are more than welcome to submit a letter, which could be taken to the next NSRP meeting on February 22.
In addition to providing you with the longstanding policy and rationale on why the NSRP does not issues refunds, I consulted with the Assistant Registrar. He supports the information provided to you in my prior email on the NSRP Policy concerning payment of fees. He did ask that a considered response be sent to you by email. I am sending this to information by email and then I will call to follow-up on the email.
In addition to the policy information and rationale provided, other factors NSRP takes into account each year are the following:The Policy stated on the online form where registrants pay registration fees (and elsewhere) is that the NSRP does not issue refunds.
Notices are sent on September 15, so NSRP does provide plenty of advance notice for registrants to consider their circumstances and complete renewals.
Registrants have the ability to pay by November 15 and receive a discounted rate on their registration fee.
Multiple email reminders about registration were sent to registrants. In fact, 6 emails reminding registrants to renew were sent, in addition to a copy being sent by regular mail to anyone who had not completed renewal by October 15.
We have no record of unreturned emails or voice messages regarding renewals. Additionally, it is the registrant’s responsibility to allow sufficient time to complete their renewals.
The NSRP Office was closed over the holidays, but we provided advance notice that the office would be closed.
Policies are set by the NSRP and staff cannot decide to selectively interpret a longstanding and clear policy on fees. Staff would not be able to reverse a Policy.
However, any registrant who wishes to dispute a NSRP policy is welcome to ask staff to take his/her concerns to the NSRP, since policies are set by the NSRP, not staff. This is not to suggest that there will be a different result, necessarily, but if you would like, we could take your request to the NSRP for consideration. We can verbally take forward this matter or you are welcome to submit a letter, which could be taken to the next NSRP meeting on February 22.
Please let me know if you wish to pursue through either of these options.
