As mentioned, I wanted to be careful with this one as she represents our first time going through the process as well. I also appreciate that we don’t want to get in between the organization and this individual.
The Registrar and I chatted and we thought maybe because the applicant said it started in November and she had not gotten reply to her emails then maybe a very gentle contact could be made. Perhaps even taking this step without advising the applicant, so as to not get her hopes up. Then maybe we can wait 24 hours and see if there is a response from the organization.
If you login to your CGFNS account, then you click on the area called “Applications by Status” and then you can see each applicant’s record and their number, and you can click on the record to open the applicant’s record. After you do so, a “Support” option (top of the resulting page) can be clicked which then allows you to submit a service request. I would then select the option called “ICD re applicant”nIn the box for issues, you could simply indicate the applicant’s name and that “the applicant indicated that she has not gotten a response since February to her emails. We understand that there could be reasons for this and are not taking any position on the process. However, this is the first applicant that NSRP is ware has used the portal process. Therefore, as a courtesy to the applicant at this time, we thought we would simply pose this as a general enquiry. Thank you for any information you may be able to provide to NSRP or to the applicant.”
