Sure. I added this email address to her record in the database and then followed the process that the registrant would use to send her the link to get a new password. The reason she would not have been able to do this is because the address was not in our records. I received the attached confirmation that the email was sent to her email address that she provided.
Actually, in future all you need to do is go to add the second email address in the database and then visit the link where any registrant would login, and click the link “forgot password”. Then enter their registration number and email address and it will send an email to the registrant. I am happy to help with the geeky stuff as well.